How will household trash and vegetation be collected?
Waste Management will provide residents with 96-gallon carts and provide once-a-week collection of household trash and vegetation (combined).
Yeah, but sometimes we have a lot of vegetation.
No worries. Vegetation which doesn’t fit in your cart can be collected during large item pick-up. You can also request a second cart (read on for details).
Can I use my own trashcan or place a bag on the curbside for collection?
No, the automated arm of the truck can only lift and dump the carts provided by WM.
The 96-gallon cart is too large. Do I have another option?
Yes, smaller carts are available upon request. Waste Management has 35 gallon carts and 64 gallon carts. Call B-Connected at 540-908-4212 to request a smaller cart for your refuse needs.
Our family produces a lot of trash. What is the monthly fee for a second cart?
Well, we figured that a second bin probably won’t cause most residents to throw away more stuff, so more residential bins won’t increase our landfill fees. Thus, all we really need to do is cover what Waste Management charges us. They’re charging us a monthly fee of $1.25 for each additional bin, so we just rounded down to $1.00.
You can opt in for a second cart at any time. However, you can only opt out during February and October. If you want a second cart, complete this form and submit it to the Bridgewater Community Center (201 Green Street).
How can the elderly and disabled be expected to handle such large carts?
Backdoor Waste Collection Service is offered for households solely occupied by persons with physical limitations or disabilities. This door-to-truck service comes at no additional expense. We were not able to offer this accommodation with our current service, so we are pleased to offer this option. Call B-Connected at 540-908-4212 to sign up for this service.
Where do I place my cart for refuse collection?
Put your cart curbside, in front of your home. Please allow three feet of clearance between objects and your cart. This allows for the automated arm the space needed to grab and dump the cart.
What if my trash is missed?
WM has a customer service number to report missed pick-ups, questions, or concerns (800-593-9529). Of course, you can always call us too. Our B-Connected agent can point you in the right direction to get your questions answered.
How do I report a damaged or stolen cart?
Use that same Customer Service number (800-593-9529). If you are unsure, call us! We will be able to get you to the right person.
If I move out, what do I do with my cart?
Leave it at the residence for the next home owner. These carts are leased through Waste Management.
I normally place my trashcans along the alley, can I continue to do that?
No, the Waste Management truck will not have adequate space on the alleys. Trash carts will need to be placed curbside on the scheduled collection day.
When will Waste Management come to my house?
WM has divided the Town into quadrants. Your trash will be collected on Monday, Tuesday, Wednesday, or Thursday. The map below illustrates the quadrants. All items must be placed at the curb no later than 6 a.m. on the day of collection. After collection, any carts used for trash should be removed no later than the evening of your collection day.
My new utility bill doesn’t break down the cost of our sanitation services. What’s up with that?
Yep, there has been some unfortunate timing with that. Some folks thought we were trying to hide the ball. The brand-new software adopted by our Treasurer’s Office just doesn’t allow for much description on utility bills, so we lumped things together. If you’re interested, here’s the way things break down right now: